AI Solutions Lead, Customer Support at Resmed

Role Summary Customer Support is evolving towards more scalable, intelligence-driven operation – reducing manual effort, improving customer self-service, and leveraging AI to deliver faster, more consistent outcomes. The AI Solutions Lead, Customer Support is responsible for implementing, optimizing, and continuously improving AI-powered capabilities across Customer Support, ensuring the toolset delivers measurable impact. This role will translate business needs into scalable AI solutions and e…