Nike ·AI Ops & Automation
Director, Self-Service and AI Operations - Global Consumer Services
West Slope, Washington County ·Posted 1 weeks ago
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WHO YOU'LL WORK WITH The Global Consumer Services team scales digital-first support experiences that reduce effort, improve resolution, and deliver consistently exceptional service to Nike consumers worldwide. This team leads the operational strategy, performance, and continuous improvement of Nike's self-service ecosystem, including AI-powered tools for live agents, knowledge management, automation, and digital service operations. This role reports to the Senior Director, Global Consumer Servi…