ICF ·AI Ops & Automation
AI / Automation Engineer
Capitol, Richmond ·Posted 1 months ago
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Description _This role is contingent upon a contract award._ ICF is seeking an AI / Automation Engineer to design, build, and continuously improve the AI-enabled and automated capabilities that power service delivery for a federal technology program. Reporting to the Service Desk Manager, this role is responsible for the technical build-out of Tier Zero self-service tools, virtual agents, intelligent routing systems, and predictive maintenance capabilities that reduce human intervention and imp…